Email is message exchange with a person or group of people. They can reply at any time.
IRC is a chatroom. You go to it when you want to chat. A lot of software have support channels. You probably don’t know most of these people. Unless you are saving them somehow, you don’t have a history of the chat room.
I’ve never used Matrix but it’s a instant messaging protocol that allows voice and video.
Reading the title and looking at the thumbnail, I was thinking, “sure I’ll do a good deed and help out a noob.” Then I read your post and I realized you know what you’re doing better than me.
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